Just to give an idea of what we tried, when I would use Recovery (turn off, turn on, hold command +R or hold command + R + P) and go to “reinstall Big Sur” from there it wouldn’t connect to WiFi and gave me an error that “Keychain ‘System’ cannot be found to store. I was working with them on the phone on a different WiFi than I usually use as I was not at home when I tried calling them. So I was effectively stuck on the install screen. When I tried to use the option “Reinstall Big Sur” from Recovery it would tell me there was not enough room on the disc to do it. When I finally decided to let it set on that screen and leave it overnight, when I came back in the morning it had an error saying “an error occurred preparing the software update.” Using First Aid from Disk Utility on Recovery also did not fix it. I turned it on and off again several times and it kept getting stuck on less than a minute remaining. ![]() ![]() None of the options like turning on/off, using internet Recovery, or MacOS Recovery were working. I was having this same problem and I want to share what helped me because I haven’t seen this fix proposed anywhere else.
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